Medsolve Pty Ltd (Medsolve, we, us or our) respects the privacy of individuals who interact with us, including clients, prospective clients, website visitors, suppliers and other business contacts.
This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with our website and business activities. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us, and otherwise as a matter of good privacy practice.
What Personal Information We May Collect
Depending on how you interact with Medsolve, we may collect information such as:
Sensitive and Health Information
Medsolve is a marketing and website-services business, not a healthcare provider. Our own website is not intended to collect patient clinical information, medical histories or other health information.
If you contact us, please do not send patient-identifiable clinical information unless it is genuinely necessary and an appropriate secure method has been agreed.
Medsolve may also provide website, hosting or technical services to healthcare clients whose own websites collect information from patients. In those circumstances, the healthcare client is responsible for its own privacy obligations and privacy notices, while Medsolve may handle information as a service provider in accordance with our contractual and security obligations.
How We Collect Personal Information
We generally collect personal information directly from you when you contact us, submit a website form, request a quote, become a client, communicate with our team or otherwise provide information to us.
We may also receive business contact information from publicly available sources, professional directories, referral sources, social media, healthcare organisations, event lists, data providers or other third parties where permitted by law.
How We Use Personal Information
We may use personal information to:
Cookies, Analytics and Advertising Technologies
Our website may use cookies and similar technologies to operate the site, remember preferences, understand how visitors use the website and measure the effectiveness of advertising.
These technologies may be used by Medsolve and by third-party services such as Google Analytics, Google Ads, Meta and Microsoft Advertising. Depending on the technology, information may include device identifiers, IP address, browser information, pages viewed, referral source and actions taken on the website.
You can control or block cookies through your browser settings. Disabling some cookies may affect how parts of the website function. Where a cookie-consent tool is made available on the website, you may also use that tool to manage available preferences.
Direct Marketing
We may send business or marketing communications to people who have requested information, are existing clients, have otherwise consented, or where we are permitted to do so by law.
Commercial electronic messages will include a method to unsubscribe where required. You can also ask us at any time to stop sending marketing communications by contacting us at info@medsolve.com.au
Disclosure to Service Providers
We may disclose personal information to trusted service providers where reasonably necessary to operate our business or deliver services. These may include website hosting and cloud providers, software platforms, email and communication services, analytics and advertising platforms, payment and accounting providers, professional advisers, photographers, developers, printers, mail houses and other contractors.
We do not sell personal information to advertisers.
Overseas Service Providers
Some technology and cloud providers used by Medsolve may store or process information outside Australia. The countries involved can change depending on the provider and its infrastructure. Where applicable, we take reasonable steps in relation to overseas disclosures and select established service providers with appropriate security and privacy controls.
Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Measures may include access controls, authentication, secure hosting, software updates, backups, encryption where appropriate and limiting access to people who require the information for their role.
No internet transmission or storage system can be guaranteed to be completely secure. If a data breach occurs, we will assess and respond to it in accordance with applicable legal obligations, including the Notifiable Data Breaches scheme where it applies.
Access and Correction
You may request access to personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete or misleading. We may need to verify your identity before responding.
Requests can be sent to info@medsolve.com.au
Retention
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain business and taxation records, resolve disputes and meet legal or contractual obligations. When information is no longer required, we may securely delete or de-identify it where appropriate.
Third-Party Websites
Our website may contain links to third-party websites, including client websites, social media platforms and software providers. Medsolve is not responsible for the privacy practices or content of third-party websites.
Client Websites
This Privacy Policy applies to Medsolve’s own website and business operations. Websites that Medsolve designs, hosts or manages for clients are separate businesses and should maintain privacy policies appropriate to their own information-handling practices.
Complaints and Questions
If you have a question or concern about how Medsolve handles personal information, please contact us first so we can investigate and respond.
Email: info@medsolve.com.au
If the Privacy Act applies to the matter and you are not satisfied with our response, you may also have the right to contact the Office of the Australian Information Commissioner.
Trade Mark and Website Content
Medsolve® is a registered trade mark of Medsolve Pty Ltd. Unless otherwise stated, the Medsolve name, branding, website content, original graphics and other creative material on this website are owned by or licensed to Medsolve Pty Ltd and may not be reproduced or used in a manner that infringes our intellectual property rights.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, website or legal obligations. The current version will be published on this website with the date of the latest update.
